Refund Policy

An evaluation fee pays for access to a simulated evaluation. The account is issued as soon as payment succeeds, and is delivered at that point whether or not you use it.

An evaluation is activated as soon as any trading activity happens on it, including placing an order or opening a position. Once activated, the fee is fully earned and can't be refunded, whatever the result.

You can get a refund if you ask within 48 hours of purchase and the evaluation hasn't been activated, reset, replaced or refunded before. The refund is the US dollar value you actually paid, sent in the same coin and network to a wallet address you give us. Requests after 48 hours aren't eligible, unless the law requires otherwise.

We don't refund an evaluation because you:

• failed it or breached a rule, such as the drawdown or daily loss limit;
• didn't reach the profit target;
• decided to stop trading, or didn't use the account;
• were unhappy with your performance;
• had the account closed for inactivity or for breaking our Terms.

Free accounts, prizes, credits and other items you didn't pay for have no cash value and can't be refunded.

Discounted purchases follow this same policy. A discount doesn't extend the refund window, and any refund is based on what you actually paid.

Short outages, data delays, maintenance or third-party interruptions don't automatically entitle you to a refund. If a problem on our side substantially prevented you from using an evaluation, we may, at our discretion, offer a reset, a replacement account, a credit or a refund.

Send an email to support@prpd.fun (or a direct message to @PRPDProp on X) with your name, the email address on your account, your order or account number, and the reason for your request. We may ask for more information to find and verify the purchase. Include the wallet address you want the refund sent to, on the same network you paid with. Crypto payments can't be reversed, so we send refunds as a new transaction; network fees for it are deducted from the amount. Check the address carefully: we can't recover funds sent to a wrong address. A refunded evaluation is closed.

If you send less than the amount due, the order stays open until the rest arrives at the same address. If you'd rather not complete it, contact us and we'll return what you sent, less network fees.

If you send more than the amount due, contact us within 30 days and we'll return the difference, less network fees.

Coins sent on the wrong network, or a coin the order doesn't accept, may be impossible to recover. We'll try to help where we can, but we can't promise a refund.

We may refuse refunds, and restrict future purchases, where we see fraud, repeated or duplicate requests, or other attempts to get around this policy.

We may update this policy. A purchase is covered by the version in force when you made it.

Contact us by sending an email to support@prpd.fun (or a direct message to @PRPDProp on X).